Cookie Policy
How Inntally uses cookies and similar technologies to deliver a better experience.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to site owners.
Similar technologies include pixel tags, web beacons, and local storage. Throughout this policy, we refer to all of these technologies collectively as "cookies."
2. Why We Use Cookies
Inntally uses cookies across our hospitality platform (inntally.com) and associated services to:
- Keep you signed in — so you don't need to log in every time you visit
- Remember your preferences — such as language, theme, dashboard layout, and selected client
- Secure your account — detect unauthorised access attempts and session anomalies
- Improve our platform — understand how users navigate the platform so we can build better features
- Deliver relevant content — show you the most useful information based on your role and industry
3. Types of Cookies We Use
We categorise cookies into four groups based on their purpose. You can manage your preferences for each category (except essential cookies, which are required for the platform to function).
| Category | Purpose | Consent Required |
|---|---|---|
| Core functionality — authentication, security, load balancing | No (strictly necessary) | |
| Personalisation — language, theme, saved filters | Yes | |
| Usage insights — page views, feature adoption, performance | Yes | |
| Advertising — campaign attribution, retargeting | Yes |
4. Essential Cookies
These cookies are strictly necessary for the operation of the Inntally platform. Without them, services you have asked for cannot be provided. They cannot be disabled.
| Cookie Name | Purpose | Duration |
|---|---|---|
inn_session | Maintains your authenticated session | Session / 7 days |
inn_csrf | Cross-site request forgery protection token | Session |
inn_client_id | Identifies your active tenant/organisation context | 30 days |
inn_refresh | Stores encrypted refresh token for seamless re-authentication | 30 days |
inn_consent | Records your cookie consent preferences | 365 days |
__cf_bm | Cloudflare bot management — protects against automated abuse | 30 minutes |
5. Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
| Cookie Name | Purpose | Duration |
|---|---|---|
inn_theme | Remembers your light/dark mode preference | 365 days |
inn_lang | Stores your preferred language (en, ga, fr, de, es) | 365 days |
inn_dash_layout | Saves your custom dashboard widget arrangement | 365 days |
inn_sidebar | Remembers sidebar collapsed/expanded state | 365 days |
inn_filters | Preserves your last-used list filters and sort preferences | 30 days |
inn_tour | Tracks which onboarding tours you have completed | 365 days |
6. Analytics Cookies
We use analytics cookies to understand how visitors interact with our website and platform. This helps us measure performance, identify popular features, and improve the user experience. All analytics data is aggregated and anonymised.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_ga | Google Analytics | Distinguishes unique users | 2 years |
_ga_* | Google Analytics 4 | Maintains session state | 2 years |
_gid | Google Analytics | Distinguishes users for 24-hour tracking window | 24 hours |
inn_perf | Inntally | Captures page load performance metrics | Session |
7. Marketing Cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging. We currently use a minimal set of marketing cookies.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_gcl_au | Google Ads | Conversion tracking for advertising campaigns | 90 days |
_li_fat_id | Member indirect identifier for conversion tracking | 30 days |
We do not sell your data to any third party. Marketing cookies are only used when you have given explicit consent.
8. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control the cookies set by these services and recommend reviewing their individual privacy policies:
- Google Analytics — Google Privacy Policy
- Cloudflare — Cloudflare Privacy Policy
- Stripe (payment processing) — Stripe Privacy Policy
- Intercom (support chat) — Intercom Privacy Policy
9. Cookie Duration
Cookies can be either session cookies or persistent cookies:
- Session cookies are temporary and are deleted when you close your browser.
- Persistent cookies remain on your device for a set period or until you manually delete them. The duration for each cookie is listed in the tables above.
10. Managing Your Cookie Preferences
When you first visit Inntally, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by:
- Clicking the cookie icon in the bottom-left corner of any page
- Going to Settings → Privacy → Cookie Preferences in the platform
- Emailing privacy@inntally.com to request a preference reset
Your consent choice is stored in the inn_consent cookie for 365 days.
11. Browser-Level Controls
Most web browsers allow you to manage cookies through their settings. Here are links to cookie management instructions for common browsers:
Please note that if you use multiple browsers or devices, you will need to manage cookies separately on each one.
12. Impact of Disabling Cookies
If you choose to disable certain categories of cookies, some features of the Inntally platform may not work as intended:
- Without essential cookies: You will not be able to log in or use the platform.
- Without functional cookies: Your preferences (theme, language, dashboard layout) will reset each visit.
- Without analytics cookies: We won't be able to measure and improve platform performance. Your experience is not directly affected.
- Without marketing cookies: You may still see ads, but they will be less relevant to your interests.
13. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, showing a notice on our platform.
We encourage you to review this policy periodically to stay informed about how we use cookies.
14. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact:
- Email: privacy@inntally.com
- Data Protection Officer: dpo@inntally.com
- Address: Inntally Limited, Dublin, Ireland
For broader data handling practices, please read our Privacy Policy and GDPR Compliance page.
Questions About Cookies?
Our team is happy to explain how we use cookies or help you manage your preferences.