OpenTable owns the audience. We own the operation.
OpenTable is a US-headquartered reservations giant with a huge consumer-facing audience. Excellent if you need their network for discovery. Per-cover fees + closed ecosystem are the trade-offs.
The quick decision.
Choose OpenTable if…
You need diners discovering you via OpenTable’s app + website, your existing booking volume from them is material, and per-cover fees are worth it for the reach.
Choose Inntally if…
You want reservations that talk to the kitchen + POS + recipes + compliance, with no per-cover fees, and you’re willing to drive bookings from your own site + Google.
The honest side-by-side.
| Capability | Inntally | OpenTable |
|---|---|---|
| Reservations / floor plan | ✓ | Industry-leading |
| Consumer-facing booking network | Website widget + Google Reserve | Massive audience |
| Deposits + no-show charges | Integrated card payments | ✓ |
| Per-cover fees | None | Per cover |
| POS | Built-in | — |
| Recipe + allergen handoff to kitchen | ✓ | Notes field |
| B2B procurement marketplace | Supplier catalogues supported | — |
| HACCP / Compliance | ✓ | — |
| HR / rota / tronc | HR360 | — |
| EU data residency | eu-west-1 Dublin only | Multi-region |
| Guest data ownership | Yours; full export | Per terms |
Four honest differentiators.
No per-cover fee
OpenTable charges per diner; at volume it’s a meaningful cost. Inntally reservations are flat-rate as part of the platform.
Whole-operation handoff
Allergens, dietary, recipes, kitchen ticket — one platform. OpenTable hands you a notes field.
You own the data
Guest profiles + history are yours; full export any time. OpenTable’s network is theirs.
EU-native
Dublin residency; GDPR-engineered; DPA + DPO ready.
The honest acknowledgement.
Consumer network
OpenTable’s consumer app + website drives genuine new-customer discovery. If your business depends on inbound from their audience, that’s a unique advantage no operating platform can replicate.
Reservations product maturity
Decades of refinement of the reservations workflow at scale. If reservations are the entirety of the project, that depth matters.
Many operators run both.
Many of our pilots keep OpenTable for discovery (a smaller seat allocation) and Inntally for everything else. Bookings sync into Inntally so the kitchen + POS + analytics still see them.
See the full-operation cost.
Free workspace, 14 days.