INNTALLY — RESERVATION MESSAGE TEMPLATES
Prepared 26 October 2026. Replace every {field} with verified booking information.
Only confirm a reservation after it is recorded in the live diary. Add only terms the guest accepted. These templates do not create a cancellation policy or authorise a payment.

1. CONFIRMATION
Hello {guest_name}, your table for {party_size} is confirmed at {venue} on {date} at {time}. Your reference is {reference}. To change or cancel, use {manage_booking_link} or call {venue_phone}. We look forward to welcoming you.

2. REMINDER
Hello {guest_name}, a reminder about your table for {party_size} at {venue} on {date} at {time}. Plans changed? Please update your booking here: {manage_booking_link}, or call {venue_phone}. Thank you for letting us know.

3. MISSED-ARRIVAL FOLLOW-UP
Hello {guest_name}, we were expecting your party at {venue} on {date} at {time} and could not mark you as arrived. Please let us know if your plans changed or if we have recorded the booking incorrectly. You can reach us at {venue_phone}.

4. CANCELLATION ACKNOWLEDGEMENT
Hello {guest_name}, we have cancelled your reservation for {party_size} at {venue} on {date} at {time}. Your reference is {reference}. Thank you for letting us know. For any questions about an associated payment, contact {venue_phone}.

CHECK BEFORE SENDING
Verify the booking state, venue, date, local time, party size and working contact links. Do not add promotional offers to a service message without considering the separate marketing rules. Restrict access to guest information.