1. Acceptance
By creating an account or using the Inntally platform (the “Services”), you agree to these Terms of Service. If you are entering into these Terms on behalf of an entity, you confirm you have authority to bind that entity. Inntally Ltd. (company number 787583, registered in Ireland) is the contracting party (“Inntally”).
For enterprise customers with a counter-signed Master Services Agreement (MSA), the MSA governs and replaces these Terms to the extent of conflict.
2. The Services
Inntally provides a multi-tenant hospitality operating platform including (without limitation) procurement marketplace, AI invoice processing, inventory, recipes, POS, reservations, events, compliance, HR, analytics, and integration modules. The Services are provided over the internet, hosted in AWS eu-west-1 (Dublin).
We may update, modify, or discontinue features with reasonable notice. Material changes that adversely impact your use will be notified at least 30 days in advance.
3. Your account
- You are responsible for the accuracy of registration information.
- You are responsible for safeguarding credentials. Notify us promptly of unauthorised access.
- You may not share accounts; each individual user must have their own account.
- You must be at least 18 years old, or the legal age of contract in your jurisdiction.
4. Acceptable use
You agree not to:
- Use the Services for unlawful purposes or in violation of applicable law.
- Reverse-engineer, decompile, or extract source code (except as permitted by mandatory law).
- Interfere with or disrupt the integrity or performance of the Services.
- Attempt to gain unauthorised access to the Services or related systems.
- Use the Services to send spam, malware, or illegal content.
- Resell or sublicence the Services without our written agreement.
Full acceptable-use detail is published in our Acceptable Use Policy (referenced via your customer agreement).
5. Fees & billing
- Fees + billing terms are set in your subscription, audit-led proposal, or signed Order Form.
- Card processing fees are passed through from the payment processor you elect to use (yours or ours). Inntally’s share of any settlement fee is set in your Order Form.
- Invoices are due within 30 days unless otherwise agreed. Late payments may incur statutory interest.
- Fees are exclusive of VAT, which is added at the prevailing rate where applicable.
- Annual pricing changes are notified at least 60 days in advance.
6. Customer data
You retain ownership of all data you input into the Services (“Customer Data”). You grant Inntally a worldwide, royalty-free licence to host, process, transmit, and back up Customer Data solely to provide the Services.
Personal data is handled per our Privacy Notice and the Data Processing Agreement (DPA) between us. On termination, we provide a 30-day export window; after that, Customer Data is hard-deleted per our retention schedule.
7. Intellectual property
Inntally owns all rights in the Services, including software, design, trademarks, and documentation. You receive a non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes during the term.
You own all rights in your Customer Data and any feedback you provide to us (which we may use to improve the Services).
8. Warranties & disclaimers
We warrant that the Services will perform substantially as described in published documentation. Service Level Agreements (uptime, response targets) are in your Order Form or available on request.
Except as expressly stated, the Services are provided “as is” without warranty of any kind. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of liability
To the maximum extent permitted by law, our aggregate liability under or in connection with these Terms is limited to the fees paid by you to Inntally in the 12 months preceding the event giving rise to the claim. We exclude liability for indirect, consequential, or special losses (including loss of profits, revenue, or data).
Nothing in these Terms limits liability for (a) death or personal injury caused by negligence, (b) fraud, or (c) any other liability that cannot be excluded under applicable law.
10. Indemnification
You agree to indemnify Inntally against claims arising from your breach of these Terms, your Customer Data, or your use of the Services in violation of law or third-party rights. Inntally indemnifies you against third-party IP infringement claims relating to the Services as provided, subject to standard exclusions.
11. Term & termination
- Subscriptions run for the period specified in your Order Form (or month-to-month if none).
- Either party may terminate for material breach uncured within 30 days’ written notice.
- We may suspend the Services for non-payment after 14 days’ notice.
- On termination, accrued fees become due; you have 30 days to export Customer Data.
12. Governing law
These Terms are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction over disputes, subject to any mandatory consumer protection laws in your country of residence.
13. Changes
We may update these Terms. Material changes are notified by email or in-platform at least 30 days before the effective date. Continued use after the effective date constitutes acceptance.
14. Contact
- Legal: legal@inntally.com
- Registered office: Inntally Ltd., Glenteely, Bohergar, Boher, Limerick V94 X2P7, Ireland.