Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Inntally Limited ("Inntally", "we", "us", or "our") governing your access to and use of the Inntally platform, including all related websites, APIs, mobile applications, and services (collectively, the "Services").

By creating an account, accessing, or using our Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation.

2. Description of Services

Inntally provides a cloud-based hospitality operating platform that includes inventory management, procurement, point-of-sale integration, financial analytics, compliance management, workforce scheduling, document storage, and related modules. Features available to you depend on your subscription plan.

We may update, modify, or discontinue features with reasonable notice. We will provide at least 30 days' notice for material changes that negatively affect your use of the Services.

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. The Services are intended for business use in the hospitality industry.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must:

• Use a strong, unique password
• Enable multi-factor authentication when available
• Notify us immediately of any unauthorised access
• Not share credentials across individuals

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

4. Subscriptions & Billing

4.1 Plans & Pricing

We offer multiple subscription tiers as described on our Pricing page. Prices are exclusive of applicable taxes unless stated otherwise.

4.2 Billing Cycle

Subscriptions are billed in advance on a monthly or annual basis depending on your chosen plan. Annual plans receive a discounted rate.

4.3 Payment

Payment is processed through Stripe. By providing payment information, you authorise us to charge the applicable fees. Failed payments may result in service suspension after a 7-day grace period.

4.4 Refunds

Annual subscriptions cancelled within the first 14 days are eligible for a full refund. Monthly subscriptions are non-refundable. We may offer pro-rata credits at our discretion.

4.5 Price Changes

We may adjust pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle. If you disagree with a price change, you may cancel before it takes effect.

5. Your Data & Content

5.1 Ownership

You retain all rights to data and content you upload, input, or generate through the Services ("Customer Data"). Inntally does not claim any ownership rights over Customer Data.

5.2 Licence Grant

You grant Inntally a limited, non-exclusive licence to process, store, and display Customer Data solely to provide the Services and as described in our Privacy Policy.

5.3 Data Portability

You may export your data at any time through the platform's export features. Upon account termination, we will make your data available for export for 30 days before permanent deletion.

5.4 Responsibility

You are solely responsible for the accuracy, legality, and appropriateness of Customer Data. You represent that you have all necessary rights and permissions to upload such data.

6. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to any part of the Services or related systems
• Reverse-engineer, decompile, or disassemble any portion of the Services
• Use automated scripts or bots to access the Services without prior written consent
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt the integrity or performance of the Services
• Resell, sublicence, or redistribute the Services without authorisation
• Use the Services to compete with or benchmark against Inntally

Violation of these terms may result in immediate suspension or termination of your account.

7. Intellectual Property

All rights, title, and interest in the Services — including software, design, trademarks, logos, documentation, and all improvements — remain the exclusive property of Inntally. These Terms do not grant you any rights to use Inntally's trademarks or branding without prior written consent.

We welcome feedback and suggestions, which we may incorporate into the Services without obligation or compensation.

8. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party ("Confidential Information"). This obligation does not apply to information that is publicly available, independently developed, or rightfully received from a third party.

Confidentiality obligations survive for 3 years after termination of these Terms.

9. Service Level Agreement

Inntally targets 99.9% monthly uptime for the platform ("Uptime SLA"). Scheduled maintenance windows (communicated at least 48 hours in advance) are excluded from uptime calculations.

If we fail to meet the Uptime SLA, eligible customers on paid plans may request service credits. Credits are calculated as a percentage of the monthly fee proportional to downtime exceeding the SLA threshold, capped at 30% of the monthly fee.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Inntally's total aggregate liability under these Terms shall not exceed the fees paid by you in the 12 months preceding the claim.
• Inntally shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise).

Nothing in these Terms excludes liability for fraud, gross negligence, or death/personal injury caused by our negligence.

11. Indemnification

You agree to indemnify and hold harmless Inntally, its affiliates, officers, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

12. Termination

12.1 By Customer

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access until then.

12.2 By Inntally

We may suspend or terminate your account if you:

• Breach these Terms materially
• Fail to pay fees after the grace period
• Use the Services in a manner that poses a security risk

We will provide 14 days' written notice before termination for curable breaches.

12.3 Effect of Termination

Upon termination, your right to access the Services ceases. We will retain your data for 30 days to allow export, after which it will be permanently deleted in accordance with our Privacy Policy.

13. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the rules of the relevant arbitration body in Dublin, Ireland.

These Terms are governed by the laws of Ireland, without regard to conflict-of-law principles.

14. Changes to Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email or platform notification. Continued use after the effective date constitutes acceptance. If you disagree, you may terminate your account before the changes take effect.

15. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any Order Forms, constitute the entire agreement between you and Inntally.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our prior written consent. We may assign our rights in connection with a merger or acquisition.
• Force Majeure: Neither party is liable for delays caused by events beyond reasonable control (natural disasters, pandemics, government actions, etc.).

16. Contact

For questions about these Terms, please contact:

• Email: legal@inntally.com
• Address: Inntally Limited, Dublin, Ireland