Nia Phone: an AI receptionist that takes table bookings by phone

It is software that answers your phone and handles common calls for you. Nia Phone, coming soon to Inntally, is built to answer booking calls for restaurants, pubs and hotel dining rooms. Once we connect a venue's line, it checks real availability in the Inntally diary, holds the table and sends the caller a secure link to type their own details.

Not yet. Nia Phone is in early access: it works on our test line, but it is not yet connected to venues' own phone numbers. We will connect early-access venues one at a time, and agree answering hours with each one before we switch it on.

Nia's greeting tells callers she is an automated assistant. A caller who talks over the greeting may not hear that line, so we are moving it to the very start before launch. Since 2 August 2026, the EU AI Act requires AI that talks to people to make clear it is AI.

Yes. Nia checks real availability and adds the booking to your Inntally diary as a pending phone booking, under the name Guest until the caller sends their details on the secure link. If you do not ask for a card, your team confirms the booking in the diary. If the guest never opens a link Nia has sent, she leaves a note on the booking so your team can follow up.

Not yet. Nia never takes card numbers over the phone. If you ask for a card to secure bookings, the caller saves a card on Stripe's secure page from the link Nia sends. Nothing is charged on phone bookings yet, and your Stripe account must be connected to Inntally.

Nia cannot yet change or cancel an existing booking, put a caller through to your staff, take a message, answer questions about your menu, prices or allergens, check one-off closure dates, or recognise callers from caller ID. When Nia hands a call off, she reads out a direct number for your team if we have added one to your line; otherwise she asks the caller to ring back.

Nia understands Irish ways of saying times, such as "half seven" or "quarter past eight". If the line is bad, the caller can tap the party size and their mobile number on the keypad. Nia speaks English, with a choice of Irish-accented voices.

Calls are not kept as audio, but every call is transcribed and the text is stored, with no automatic deletion yet. Phone numbers are partly hidden. Emails are partly hidden when written out, but an email spelled out on the call can be stored in full, and everything else, including any allergies or access needs mentioned, is kept as said. Saved transcripts can be opened only by managers, owners, admins and Inntally support, and each opening is logged. While a call is live, staff with Reservations access can see the caller's last few words on the Nia Phone screen. Tell callers about this in your privacy notice.

By default, up to two calls at once for your venue, and up to six at once across all Inntally venues, which share one voice server. If Nia is full, she asks the caller to try again in a few minutes.

We agree Nia's answering hours with you before we connect your line. If our voice server is off, a call to Nia ends without a message and nothing passes it to your staff yet, so keep your own line covered.

We will share Nia Phone pricing with early-access venues before we connect their line. Nia Phone is not part of the free platform trial while it is in early access.